Terms of Service

By using Lensdrop you agree to these terms. Lensdrop is a photo and video delivery tool for photographers: you upload galleries and share them with your clients.

Your account

You're responsible for activity under your account and for the content you upload. You confirm you have the right to upload and share the photos and videos in your galleries.

Acceptable use

• Don't upload unlawful content or content you don't have rights to.
• Don't use Lensdrop as general file or video hosting unrelated to delivering your own photography and videos to clients.
• Don't attempt to disrupt or abuse the service or its quotas.

Content rules and enforcement

Lensdrop is for delivering lawful professional photography privately to your own clients. Two things lead to immediate, permanent account termination with no warning: any sexual content involving minors, which we also report to the relevant authorities, and intimate imagery of a person shared without their consent. Beyond that, don't use Lensdrop to sell, publicly distribute, or provide access to pornographic content; delivering lawful work privately to the client who is its subject is fine, running a distribution operation through gallery links is not.

We don't routinely review what's in your galleries. We may access and review content when we have reason to believe these terms are being violated, and we may use automated tools to detect illegal content. We can remove content, disable galleries, and suspend or terminate accounts that violate these terms. To report content that shouldn't be on Lensdrop, email hello@lensdrop.app: reports are acted on promptly, and reports from a person depicted in intimate imagery are handled within the timelines the law requires.

AI features and face search

Lensdrop offers optional AI tools. Auto clean-up flags photos you'd probably drop (blur, closed eyes, exposure, duplicates) to help you review faster; it is assistive only and never deletes photos, so the final selection is always yours. Find my photos lets guests find their own photos in a gallery from a selfie. It is off by default and you turn it on per gallery; by enabling it you confirm you have the necessary consent from the people in that gallery to process their face data for this purpose. See our Privacy Policy for how face data is handled and where the feature is available.

Other AI tools suggest a cover, a name and details, section names, the best shot among near-identical ones and the photos for a reel, and read each new client note to tell a kind review from a question (see Testimonials below). Some of these send small previews of your photos, or the text of a note, to our AI provider, as the Privacy Policy describes. You can turn them off in Account preferences. AI judgements can be wrong: suggestions change nothing until you choose, and the checks and choices the tools make can always be undone by you.

Testimonials

Clients can leave a note from a gallery, and are told before sending that it may be shown there. Notes can appear on your galleries, your public testimonials page, and the website embed. By default, a note that our AI check reads as a kind review is shown on your behalf as soon as it arrives, and we email you so you can hide it; every other note waits for you to approve or hide it. You can turn automatic approval off in Notes, and hide any note at any time. You're responsible for the testimonials you display, including those shown automatically under your settings: by showing one you confirm that the content isn't unlawful, misleading, or a misuse of someone's identity, and you should hide any note that a client asks you to take down. The AI check can be wrong, and Lensdrop doesn't verify the accuracy of testimonials. We can remove content that violates these terms.

Payments

You pay Lensdrop for galleries and add-ons. Lensdrop takes 0% commission on your sales and is never part of the payment between you and your clients.

Galleries

You pay for a gallery when you share it, not when you create it. Create a gallery and upload to it for free; when you share the link, we price it once from the storage it actually uses and take a single payment. There is no subscription and no balance to top up. New accounts get one free gallery of up to 2GB; it is a one-time allowance to get started, not a recurring monthly amount. The free gallery counts as used the first time a client opens it, only one can be open at a time, and the free storage it uses is spent as photos are stored: deleting photos or galleries does not restore it. Accounts created before 6 October 2026 keep the free storage they signed up with, and accounts created before 31 August 2026 keep the number of free galleries they signed up with.

A gallery you have not paid for yet is a draft: only you can see it, and you can keep up to 2 unpaid drafts at a time. If you do not share a draft within 7 days we lock it, and after a 7-day grace period it is deleted along with anything you uploaded to it. We email you before that happens.

The Studio Pass is paid once, in advance, for a month or a year, and it never renews automatically. While it is active you can create any number of galleries without paying for each, up to the pass's upload allowance (the storage you upload during the pass, counted once, and not given back when you delete). Extending a gallery during the pass counts its size against the same allowance. Unused allowance cannot be carried past the pass's end date or refunded. When the pass ends, galleries created on it stay online until their own end date, and new galleries are paid for one at a time again.

Storage sizes are limits on bytes, not on photos. Where we show a photo count beside a size (for example about 970 photos for 10GB) it is an estimate based on typical photo file sizes, offered as a rough guide and not as a guaranteed capacity. How many photos actually fit depends on your own files: a gallery is full when it reaches its size in gigabytes, whatever number of photos that turns out to be.

Each gallery stays active for its window (currently 6 months for a paid gallery and 30 days for a free one). After that it is archived (clients can no longer view it) and, following a 7-day grace period during which you can still extend it or download the originals, it is permanently deleted along with its photos. We email you before expiry so you have time to act. You can extend a gallery's window, or move it up to a larger storage size, from your dashboard. Refunds are covered by our Refund Policy.

Pricing and currency

Payments are handled by Dodo Payments, our Merchant of Record, for every customer. Customers in India are charged in INR (UPI or card) and customers in the euro area in EUR. Customers elsewhere are priced in USD, and the price may be shown and charged in their local currency at the exchange rate of the day. The price shown for your region is the price you pay, with applicable taxes (GST in India, VAT in the EU and UK) included. If your card's currency differs from the charge currency, your bank or card network may apply its own conversion or a small surcharge.

Refunds

Refunds are covered by our Refund Policy and are processed back to your original payment method through Dodo Payments.

Availability

We work to keep Lensdrop reliable but provide the service "as is" without warranties. We may update these terms; we'll note the date above.

Contact

Questions? Email hello@lensdrop.app.