Help center
Learn Lensdrop in a few minutes.
A short video for each step: watch one, then do it. Looking for something specific? Browse the FAQ or send us a message.
From uploading a shoot to sending a private link your clients can download. Here is the whole flow, start to finish.
Tutorials
Pick a task and watch the 1-minute version. New videos are added as features ship.
Get started
Start a gallery, name it, and drag the whole shoot in. Uploads resume if your connection drops.
Send one PIN-protected link. Clients open it on any device, no signup needed.
Deliver the way you want
Show watermarked previews, then flip to clean, full-resolution downloads.
How clients grab the whole gallery as a zip, and how to set or change the PIN.
Turn on live mode so photos appear as you upload, and share a QR for guests.
AI tools
Let Lensdrop flag blurry frames, closed eyes, and near-duplicates for review.
Turn the best shots into a short video for Reels, TikTok, or your client.
FAQ
Quick answers.
The things photographers and their clients ask most. Still stuck? Ask us below.
Do my clients need an account?
No. They open the link, enter the PIN if you set one, and view or download straight away. No signup, on any device.
How many photos can a gallery hold?
Your first gallery is free, up to 2GB, around 190 photos. A paid gallery holds 5GB (about 480 photos), 10GB (about 970) or 25GB (about 2,400), and the Studio Pass covers anything bigger. Videos count too: an MP4, MOV or M4V goes in the same gallery, plays above the photos, and uses the gallery's size like any photo. A gallery can move up a size later, so you are never stuck at a limit mid-shoot.
Are the photos watermarked or clean?
You choose per gallery. Show watermarked previews while clients make their picks, then switch to clean, full-resolution downloads when you are ready to deliver.
How long does a gallery stay online?
A paid gallery stays online for 6 months, and a free gallery for 30 days. Keep a free gallery online by paying for it, or extend a paid one by another 6 months from your dashboard. You will get a reminder as the date approaches.
Do you take a commission on my sales?
Never. Lensdrop is a delivery tool, not a storefront. We never touch your sales or your clients' money, so you keep 100% of what you charge.
Can I see if my client opened the gallery?
Yes. Every gallery has an Activity tab showing who opened it, when, how many people downloaded, and a world map of where it was viewed. Counts are real people, not page loads, and you get a quiet notification the first time a client opens.
Can clients download everything at once?
Yes. When downloads are on, clients grab the whole gallery as a single zip, or pick out individual photos. Originals, full resolution.
Can I upload straight from my camera?
Yes. Pro bodies from Sony, Canon, Nikon and Fujifilm with built-in Wi-Fi FTP can send JPEGs directly into a gallery as you shoot, no laptop needed.
Didn't find your answer?
Tell us what you are trying to do and we will help. Prefer email? Reach us at hello@lensdrop.app.