Refund Policy

Lensdrop is a pay-per-gallery photo-delivery tool: you pay for a gallery when you share it, and we never charge your clients. Payments are processed by Dodo Payments, our Merchant of Record, in the currency shown at checkout: your local currency where it is supported, and USD otherwise. Refunds are issued back to your original payment method through Dodo Payments.

Try before you pay

Every account starts with a free gallery, so you can deliver a real gallery and see exactly how Lensdrop works before paying for anything. That is the simplest way to make sure it fits how you work.

Changed your mind?

You pay when you share a gallery, so by the time you pay it already holds your photos. As a goodwill money-back exception we will still refund a gallery within 7 days of payment if no client has opened its link yet: nothing has been delivered, so nothing has been used up.

Delivered galleries

Once a client has opened the gallery, it has done its job and consumed storage, processing, and delivery, so it is non-refundable, including if it later expires or you delete it.

Add-ons

Size upgrades and window extensions apply to a specific gallery and take effect immediately, so they are non-refundable once purchased.

Terminated accounts

If an account is terminated for violating our Terms of Service, its purchases are not owed a refund. We may still issue one at our discretion.

If something goes wrong on our end

If Lensdrop fails to deliver what you paid for because of a fault on our side, we will always make it right with a refund or a free gallery. Just reach out.

How to request a refund

Reply to your receipt email, or email hello@lensdrop.app with the email on your account and your order details. We aim to respond within 2 business days.

Not sure your case qualifies? Ask anyway. We read every request and we would rather put things right than leave you unhappy with a charge.